An overview of the content of the 6 Management Development Program modules. Module notes will be available to download from this page in PDF form after each module.


0: Program Schedule

This file contains the aims and the format of the program, an overview of the modules and a full schedule of dates for modules and assignments.


1: Management Basics


This module focuses on the fundamental skills of the best managers; delegation and assessment. Without proper delegation, a manager will become controlling and isolated, and will never be able to achieve the full potential of their team. Without fair assessment of working standards, a manager will never know when there’s a problem until it’s too late to fix. And without these basic skills in place, any other training would be a waste of time.

Understanding management best practice

Building teams, not individuals

Delegation basics

Setting objectives that challenge

Developing ownership and accountability

Managing to standards, not tasks

Fairness and bias

2: Managing Performance 


With the right foundations in place, managers can now learn how to drive performance from their teams. This module explores setting goals, monitoring progress and providing feedback, which is the fundamental process by which the best managers will get their teams pushing in the same direction and fairly manage under or over performance. This module will also include a refresher of the Coaching Conversations performance management framework.

The value of performance management

Performance measurement

Planning your day



Giving feedback (HELP)

Positive and negative feedback

Over performance

3: Resource and Project Planning 


A manager has to balance many different priorities. An effective manager needs to have excellent time management skills, and they need to extend these skills to the whole team and store operation, otherwise they risk becoming controlling and isolated. Assigning roles and tasks to the team is done through team meetings, and this is the basis for building a team culture that operates effectively, whether the manager is there or not.

Resource planning

Know your team


Competency matrix

Time management & prioritising

Project management principles



4: Developing Your Team


With the team working towards the same goals, taking on delegated tasks without supervision and achieving their current potential, the manager can now identify ways in which to develop members of their team to drive even greater performance.

Learning, motivation and engagement

Using competency data

Giving feedback

Building an effective team

Coaching and mentoring

5: Metrics, Feedback and Strategy 

Continuous improvement follows an evolutionary process, in which measurement and feedback are the critical components. An evolving, flexible, adaptive organisation doesn't change for the sake of change. Problems are identified and potential solutions are tested and measured. Performance is continually measured, not to demonstrate that things are going well, but to track the evolving relationship between the organisation and its ever-changing external environment. Metrics enable managers to step back from operational tasks and work strategically, guiding and shaping the team in a way which transforms their role from manager to leader.

Understanding measurement

Deciding what to measure

Creating dashboards

Defining external relationships

Managing change

Developing strategy

Becoming a leader

6: Communicating Effectively


One of the most important aspects of the culture of any organisation is the quality of internal and external communication. By definition, the interaction of roles and functions requires it, and we’ve all been doing it for so long that we take it for granted. By taking time to reflect on, measure and improve both written and verbal communication, the management relationship is made more efficient, and the quality of both internal and external relationships is greatly improved.

Communicating with purpose

Using different communication methods

Intention and confusion

Communicating objectives

Structuring presentations

Developing presentation skills

Review & Graduation 


The final module is the opportunity for program participants to demonstrate both what they have learnt as well as what they have put into practice. Most importantly, they are also required to measure the business and financial impact of the changes that they have made in their management practices.

Project teams will also report on the outcomes and measurable impact of their projects.